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Set Up & Production

NOTE: The Set-Up and Production (SU&P) interval begins after the layout is approved and the payment transaction is complete. Normal SU&P interval averages 3 weeks. National holidays, i.e. Memorial Day, 4th of July, Veterans Day through the Christmas season could extend that interval to 5+ weeks.

Should your order have to be pulled for any reason anywhere within the pre-Production line-up phase the interval for your order(s) is extended until I agree that the reason(s) is/are resolved? The order will then be placed back into the Production line-up, if possible at the same point that it was removed. If that option is not possible then your order will be inserted at or near the beginning of the Production line up.

Once the order reaches the Production phase no changes are possible. The cancellation of your order, even within the Production process, is possible. The amount of the refund will be pro-rated to reimburse most if not all of SU&P expense(s) up to the cancellation point.

Once the customer receives the package(s), our normal guarantee policy applies: "If we make a mistake the product will be replaced; if you made the mistake another order, with the correction applied, can be purchase at a discount (amount to be determined). You will be required to confirm that you have read, understood and agreed to the terms of this SU&P policy as well as the Guarantee & Return Policy.  Thank you, J. Wayne Stephenson – CEO/Founder Issue 1 (12/2014)

Copyright © 2008-2021
Shadow Wind Enterprises, Inc., P.O. Box 15, Churchville, VA 24421
(540) 688-2082 9-5 EST Monday - Friday OR (888) 682-2522 24x7x365
FAX: 540-337-8525
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Set Up & Production
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