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MilitaryPoloShirts.com Return Policy

Shadow Wind Enterprises, Inc./MilitaryPoloShirts.com offers a 30-day (from shipped date) money back guarantee for unused products. Should you decide to return a product, you will be refunded the price of the product less our disposal cost*. You are responsible for paying any/all-shipping costs to return the product to us. Please notify us via our Contact Page form or at (888) 682-2522 prior to shipping. A authorization control number will be issued and must be included with any/all items returned. Please include within the package a brief explanation why it is being returned along with your name, address, phone number and email address if available. All used products as well as those that have exceeded the 30-day (from shipped date) time period are not covered by this return policy. While insuring the package is optional it is strongly recommended. Shadow Wind Enterprises, Inc. is not responsible for any lost, stolen or damaged returned package(s).

Address all product packages that meet the above criteria to:

Shadow Wind Enterprise, Inc,
P.O. Box 176
Swoope, VA 24479-0176



  • Damaged Products - If the product is damaged during shipping, please contact us at (888) 682-2522. We will issue a damaged while shipping claim with the appropriate carrier. We will then send a replacement product to you at no additional charge.

§ Quality Control & Guarantee Statement

Quality control standards and expectations are in place beginning at our web site through our check out to the manufacture and finally to our preferred shipping carrier. Should a mistake and/or an error occur on our part please contact us via our Contact Us Page or by phone at 1-888-682-2522 to give us the opportunity to correct the problem, save a valued customer and maintain our high standard of customer satisfaction. Note the accuracy of any spelling and/or acronyms, ribbon selection(s) if appropriate, any and all other abbreviations used on any product rest solely with customer.

Any and all disputed issues will be addressed as soon as possible. Should a confirmed error occur on our part, we will issue a Return Policy authorization tracking number and arrange for pickup of product(s) at our cost. We will correct any confirmed mistakes within our area of responsibility as soon as possible and return said product(s) to the customer
.

* Diposal and Restocking fee is based on the emboidered layout of the garnent. If the layout does not include NAMES, RIBBONS, certain BADGES or images that would prevent the general public from purchasing the item a Restocking fee of 15% will be deducted from the full retail cost of the returned item. If the returned shirts, cap, etc. contains one or more of the exceptions listed and can not be restocked and sold to the general public then a 25% disposal fee will be deducted from the refuded amount.

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Copyright © 2008-2017 MilitaryPoloShirts.com.
Shadow Wind Enterprises, Inc., P.O. Box 176, Swoope, VA 24479-0176
(540) 688-2082 9-5 EST Monday - Friday OR (888) 682-2522 24x7x365
FAX: 540-337-8525
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